Privacy policy
Draft · last updated October 23, 2026
Who this covers
Your Desk Guru is a missed-call text-back service for local businesses ("owners"). When someone calls an owner's business line and the call is missed, Your Desk Guru texts the caller back on the owner's behalf, collects their name, number, address and what they need for the owner, and, if the owner turns it on, can share the owner's prices or book an appointment.
What we collect
- Owner account data: name, email, business name, phone numbers, business hours, services, prices and settings you enter.
- Caller data (processed for the owner): the caller's phone number, the text messages exchanged, and details the caller shares (name, address, requested service, preferred time).
- Device data (apps): a push-notification token if you turn on alerts, and basic crash/diagnostic data from the operating system.
- Billing: handled by Stripe. We store your Stripe customer and subscription IDs and plan status, never your card number.
How we use it
Only to provide the service: send and receive texts, generate replies, book appointments, alert the owner, bill the subscription, prevent abuse, and meet legal duties (for example honoring STOP opt-outs). We do not sell personal data or use it for advertising, and we don't track you across other companies' apps or sites.
Who we share it with
Service providers acting for us: our SMS carrier/provider (e.g. Twilio or Quo), our database host (Supabase), our hosting provider (Vercel), our AI model provider (to draft replies; not used to train their models where the provider offers that option), and Stripe for payments.
Retention and deletion
Owners can delete their account at any time in the app or on the web under Settings → Delete account (open it; sign-in required), or by emailing support@yourdeskguru.com from the account's email address. Deleting an account cancels its subscription and permanently removes its businesses, leads, conversations, bookings and alerts; backups roll off within 30 days. We keep only what the law requires (e.g. invoices and payment records held by Stripe).
Texting consent
Callers only get texts after they call or text a business that uses Your Desk Guru. Message frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel. Full SMS terms.
We do not share or sell mobile numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. Numbers and opt-in records are used only to provide the service and honor opt-outs.